15 December 2021

If you move goods between Great Britain and countries in the European Union, you might be affected when full customs controls come into effect on 1st‌‌‌ January‌‌‌ ‌2022. HMRC has created a number of ways in which you can gain information and assistance.

If you have a specific question about importing, exporting or customs reliefs

Call the Customs and International Trade helpline on 0300‌‌‌ ‌322‌‌‌ ‌9434. The helpline is open from‌‌ ‌8 am to 10 pm‌‌‌ ‌Monday to‌‌‌ ‌Friday and from‌‌ ‌8 am to‌‌‌ ‌4 pm at weekends. You can also send them your questions or contact them by webchat.

The Export Support Service is a new helpline for UK businesses to get answers to practical questions about exporting to Europe. The service is a 'one-stop shop' and brings together UK government information, making it easier for exporters to access advice and support.


Visit HMRC's YouTube channel

HMRC's YouTube channel has videos and recorded webinars about customs processes and what you need to do before you trade goods with the EU.

Watch their Rules of origin recorded webinar to understand the process and what you need to do if you buy from, send or sell goods to the EU.


Register now for their live webinars

They’ll explain existing guidance and answer general questions about the content.  

Importing – steps you need to take before making your supplementary declaration – get advice on how to make a supplementary declaration and how intermediaries can help

Customs Import Declarations: an overview – of the whole declarations process

Exporting: what you need to do to keep your goods moving – covering zero-rated VAT, customs declarations, using an intermediary as well as licences, certificates, and authorisations

Trader responsibilities when using an intermediary – your responsibilities if using an intermediary to complete import or export declarations

Importing food and drink, and animal products from the EU to Great Britain – DEFRA webinars about upcoming changes and how to register and use the import system IPAFFS (Import of Products, Animals, Food and Feed System). 

You can also find webinars and videos from other government departments about trading with the EU.


Useful information:

download the trader checklist, read their updated guides or visit our customer forums

sign up for the Trader Support Service if you’re moving goods between GB and Northern Ireland. You can access online training modules and webinars for support with the Northern Ireland Protocol.