Will the fire and rescue service come?

Many fire & rescue services will not necessarily attend a fire alarm at your premises, unless you/your Alarm Receiving Centre has verified that there really is a fire. Of course if you ring 999 they will definitely come – that’s verifying a fire!

But if you use an Alarm Receiving Centre the service will ask them, and you in turn, to verify that there really is a fire. So, don’t just assume they will come when your alarm goes off.

Every service has its own policy on this; we recommend confirming with them what their attendance policy is.

And, if you’re in England or Wales, they might charge you for attending a false alarm - another thing to check!

Do you know who your local fire & rescue is? You can check on the Chief Fire Officers Association website; just sign in a a guest.