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Drax Technology, the provider of advanced fire and alarm software, is urging FIA members to ensure their systems have active support contracts to optimise performance.

The company says that many Drax systems operate across education, healthcare, commercial, and multi-site properties, but without support contracts users are unable to unlock the technology’s full potential.

David Simpson, Group Product Director at Drax Technology, said: “Many FIA members may have recently taken on sites with our technology already in place, or manage multiple locations, but aren’t yet receiving the benefits of our latest technology solutions.”

Drax has been a trusted name in fire alarm monitoring for more than 25 years, supporting building owners, facilities teams, and service providers.

Recent innovations, including SafeVue, have modernised compliance management by automating weekly and service test reporting, delivering real-time performance visibility, and integrating with broader building systems. The platform enables faster responses, improved risk management, and streamlined communication between stakeholders.

Simpson added: “Support contracts are the simplest way for FIA members to protect system reliability, future-proof compliance, and access expert technical assistance.

“They also provide a competitive advantage, enabling stronger customer relationships.”

If you’re an FIA member managing a site with Drax technology installed, visit the link below to confirm system details and explore support options:

https://demo.draxtechnology.com/existing-systems/