The Fire Industry Association is proud to deliver high-quality training to thousands of professionals across the fire sector each year. Our courses are developed and regularly reviewed to ensure they remain aligned with current legislation, industry standards, regulatory policies and best practice guidance. As the regulatory landscape continues to evolve, we remain committed to maintaining training that is relevant, robust and reflects the latest requirements across the industry. 

We’re grateful for the continued support, patience and understanding of our members and customers as we implement updates to our Training Terms & Conditions. As training demand continues to grow, we have reviewed and updated sections relating to cancellations, transfers, and course amendments to provide greater clarity and help ensure the booking process runs smoothly for everyone involved. 

A Quick Check Goes a Long Way 

• When booking training, taking a moment to carefully review delegate details can help avoid delays later on. In particular, please ensure: 
• The delegate’s full legal name is entered as it should appear on certification 
• Spelling is accurate 
• Email addresses are correct 
• Contact details are up to date 

These details form part of the delegate’s official training record and are used for course communications and certification. A quick check at the point of booking can prevent the need for corrections further down the line. 

If Plans Change 

We understand that schedules can shift and sometimes changes are unavoidable. If a delegate needs to transfer, swap places or update their details, letting us know as early as possible helps us manage changes smoothly and reach a fair and practical solution for everyone involved. 

Our courses involve coordination with trainers, venues and awarding bodies, so advance notice helps us manage arrangements efficiently and minimise any potential additional costs. 

Working Together 

Our goal is always to make the training process straightforward and supportive. Clear information and timely communication help ensure: 

• Courses run efficiently 
• Delegates receive joining instructions without delay 
• Certificates are issued accurately and swiftly 
• Additional amendments or costs are minimised or avoided 

Helping You Get the Most from Your Training Investment 

Checking requirements in advance supports efficient booking and helps you secure your preferred place. For individual updates relating to eligibility, course content or qualifications, we contact delegates directly so that information is communicated to the right person, at the right time. 

To ensure delegates gain maximum value from their training, it’s important they also meet the stated pre-requisites and are enrolled on the most suitable course for their role and experience. If there is any uncertainty, our team is always happy to advise. A brief conversation before booking can help select the right course first time and reduce the likelihood of amendments later. 

We encourage all delegates and booking organisations to review the current Training Terms & Conditions when arranging training. 

You can read the full details here: