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Service technicians communications course

This one-day course provides service technicians with improved communication skills, a better awareness of the customer’s needs and the interpersonal communication skills to satisfy those needs

Who’s it for?

  • Salesmen, service technicians and engineers
  • Those who answer the telephone or deal with customers face-­to­-face, but would also benefit sales staff
  • Anyone with a customer facing role within the fire, safety, security and servicing industries

What other experience/training is needed to take the course?

  • None

What does this course cover?

  • How to explain to customers what their responsibilities are under fire legislation and how the technician can support them
  • How to explain what Third Party Certification is and how this benefits the customer
  • How to identify personality types and adapt how to communicate with them
  • A step­-by­-step method of identifying problems and proposing solutions to the customer
  • How to turn an objection into an opportunity to provide a solution

What are the benefits of taking this course?

  • Delegates should have confidence to communicate with customers
  • Delegates should be able to identify (potential) problems and propose acceptable solutions
  • Improved productivity
  • Customer loyalty

Prices

  • FIA members – £50 +VAT
  • Non­-members – £150 +VAT
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