Purchase Terms & Conditions
Price Policy
The FIA is a members organisation and therefore all pricing favours members i.e. members and non members price on most items. This provides one membership benefit which helps justify the annual subscription members pay.
Payment Policy
The default payment is via credit/debit card via Barclays Merchant Services online secure payment, and therefore when you 'proceed to payment' you leave this site and are transferred to Barclays secure site. Once Barclays have confirmed the transaction, you are returned to this site. We receive a 'successful' or 'declined' message from Barclays with a unique reference number, which allows this site to provide the appropriate message and administer your order. The FIA does not see, store or hold any credit/debit card details of its customers. Members are provided with an option to 'pay by invoice', which along with the 'members rate' is accessable only once they have 'logged on', this is considered a membership benefit.
Delivery Policy
The goods will normally be dispatched within 5 working days from receipt of your order/payment (subject to stock availability). In the event that an item is out of stock we will advise you accordingly and provide an estimated delivery date. Your order may be dispatched in several boxes.
Export Restrictions
Our e-shop is set up to service customers based in the UK and includes UK shipping costs and VAT. If you wish to place an order for delivery and or invoicing from outside of the UK please contact us and we will advise shipping costs and delivery times based on courier charges.
Returning Goods – Your Statutory Rights
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. You must inform us within seven working days starting with the day on which they are delivered, you must ensure that you take reasonable care of goods and return them to us. We will refund the money as soon as possible and at the latest within 30 days of receiving written notice of your decision to cancel.
If your order includes a damaged or missing item(s), please contact us within three working days of delivery. Once we have the relevant information from you we can arrange to deliver a replacement(s). We reserve the right to request the return of the damaged item(s) before dispatching replacement(s) and in the event we find no fault, we reserve the right to charge you for the replacement item(s). Should you be requested to return the item(s) and a fault is confirmed your return postage cost will be refunded.
Data Protection
On occasion the FIA may wish to pass your details on to our member companies for marketing purposes. By making a purchase, or by booking a training course or event, you are agreeing to your details being passed on. If you do NOT wish your details to be supplied to our member companies please email the Marketing Dept, who will remove your details accordingly.