Privacy policy

The Fire Industry Association is committed to protecting your privacy. Any information you choose to give us will be stored securely and will be used with respect.

We are registered with the Information Commissioners Office and have policies and procedures in place to ensure we comply with the Data Protection Act 1998.

Any queries about your personal information should be sent to:
Becky Reid
Data Controller
Fire Industry Association
Tudor House, Kingsway Business Park
Oldfield Rd
Middx. TW12 2HD
T: 020 3166 5002

Your Rights

You have the right to see the information we hold about you. If you would like to receive a copy of the information please send a letter addressed to the Data Controller at the address above, along with a cheque for £10 made payable to Fire Industry Association. We will respond within 40 days of receiving your letter.

Contacting You

We tend to use email as our main way of communicating with customers, for example our enews digest. But we will only contact you in this format if you have given us permission to; by signing up to any of our news services you are giving permission.

Sharing your Information

Information you provide will only be used by us for the intended purpose(s). We do not share personal information on our customers with anyone except when you have booked on one of our events. In those circumstances your details are occasionally passed to other companies exhibiting at the event for their own marketing purposes (as detailed in section 3.6. of our Terms & Conditions). If you do not want your details shared please email the Data Controller.

We will never sell your personal information to another company.

Protecting your Information

Looking after your information is important to us. We take reasonable steps to ensure that all information is stored safely and securely, whether it is in paper or electronic format.

Also, we will only keep your information for as long as is necessary.

It’s Your Choice

You only have to give us as much information about yourself as you feel comfortable with. But there will be times when we will not be able to fulfill requests without all the information, for example with training bookings or sending you email news without your email address.

We do not send you emails without first getting your permission to use this communication method (although it’s how we like to talk with our customers).

You are entitled at any time to subscribe or unsubscribe from our various services and communication offerings. If you wish to be completely removed from our database we will do this within 28 days of receipt of the request.

If you would like to change your communication preferences at any time please contact the Data Controller.

Making a Complaint/Finding out More

You have the right to make a formal complaint about how we are managing your information. Any complaints should be sent to the Data Controller in writing to the address above.

More information on the Data Protection Act 1998, your rights and our responsibilities can be found at the Information Commissioners Office website at

Changes to this Policy

We are continually working to ensure we look after our customers’ data in the best way. To that extent we sometimes need to update this policy so please make sure you regularly check this page for any amends.

This policy was last amended in Feb 2015